At Evolve, we adhere to the Australian Consumer Affairs Refund Policy.
It states that we are not required to provide a refund or replacement if you change your mind. If you are unhappy with your purchase in any way, please contact us via the Contact page, or via email and we will assess your request for a return. If we approve your request, we will send you a 'Returns Form' to fill out. We are not able to process any change of mind requests for international customers.
Please note, all requests for returns must be made within 2 weeks of receipt of goods. All return postage, and subsequent postage (ie. for replacement) will be at your own cost. Initial postage paid will be deducted from the total credited, if free postage was received a $10 postage fee will be deducted from credit. We reserve the right to refuse refund, exchange or replacement on all change of mind purchases. There will be no refunds or exchanges on change of mind purchases on 'sale' items. Please ensure all goods are in original, unused condition or any request for returns will be refused. We are unable to exchange or refund any bathers, underwear or earrings due to health and safety regulations.
If you have purchased a faulty item, please contact us via the Contact page or via email, we will send you a 'Returns Form' to fill out, along with instructions on how to proceed.